Terms & Condition


Conditions Of Sale
Making a Purchase:- When confirmation of order is received,it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Custom/Commissioned Orders
For custom orders, the specifications for the models are determined prior to raising the invoice. Any changes required in the model thereafter will be taken into account, but this may result in additional cost and build time. It is the client's responsibility to check any research material (e.g. drawings and plans and pictures) that will be used to make their model. Failure to do so, may result in additional costs and build time at a later stage.

Disbursements incurred by LA FLOTTE LTEE (BOBATO) on behalf of clients who order custom made models cannot be refunded as full information will be given at the time of order. The prices quoted for custom made models are based on multiple models made thereafter. If the client would like exclusivity of the model to be made then this must be brought to the attention of LA FLOTTE LTEE (BOBATO) in writing and would be priced accordingly. Clients are given pictures of the models at different stages of construction. In the event of no response / feedback within 10 working days, we will assume the client is satisfied with the model, and model build will continue.

It is the responsibility of the client to ensure that any corrections are picked up when the pictures (and any other information) are sent. We may not be able to accommodate corrections that should have been picked up on previous information and pictures sent to the client.

Please note deposits are non-refundable in the case of custom orders.

Payment

We have 1 mode of payment which is by Bank transfer. All goods remain the property of the Company until paid for in full.

LA FLOTTE LTEE agrees to provide all assistance necessary for the proper conduct of the transaction. we will guide you at every stages: from the choice of ship models to other products supplied by LA FLOTTE LTEE (BOBATO) until agreement of both parts. A proforma invoice form and our Bank Details will be sent to you, at the confirmation order; We will proceed to the packing and expedition/shipment/AIR FREIGHT of the PRODUCTS that will be delivered within once payment is received.
1. 8-15 days for the dispatch of: (SMALL MODELS AND PRODUCTS) by EMS.
2. 16-25 days for the dispatch of: (FOR BIGGER MODELS AND PRODUCTS) by Forwarding Agent, if by plane.
   Then, if by ship we will inform you about the delay.
3. The recipient will be liable for any Local taxes & duties if applicable when the ship models are delivered internationally.
4. Delivery time is out of our control once the package is shipped from our facility.


(For Available Models)
Custom made models :
50% balance is payable upon approval of order.
30% payments with the model completed at 75%.
Balance before delivery of model.
Failure to settle payments within a 2 week period after the approval date may result in LA FLOTTE LTEE offering the model for sale. We accept bank transfer only. The client is responsible for all international bank charges. LA FLOTTE LTEE retains title to goods until all invoices are fully paid. There is no automatic right to return goods or cancel orders. LA FLOTTE LTEE will charge 20% of the order value, in the event that we accept returned goods and cancelled orders, with a time limit of 3 days, once the model is delivered. All other associated costs such as freight and courier charges are the responsibility of the client.


* * Special Note * *
Shipping charges are non-refundable. Customers are responsible for shipping charges associated with returning product to us unless the product was defective or received in error. We guarantee the satisfaction of our items for up to 10 days (after the product is delivered) to ensure that you do not receive a defective or damaged unit. You should inspect your item as soon as it arrives and inform us during this time frame of any defects or damage that may have occurred in shipping.

All items returned to us must be in their original packaging as delivered to you. Once received, if in original condition and packaging, no restocking fee will apply and we will give you the choice of an exchange or refund of the item price. We do not refund shipping fees. If item is not in original packaging or is damaged in any way (not reported on shipment to you), a 25% restocking fee applies. Placing an order with us denotes understanding of this policy.
Shipping fees are NON-refundable in any case. Any item that has been abused, tampered with, disassembled, or altered in any way will NOT be accepted for a refund. The item will be returned to you.

If the model arrives damaged, please advise our company within 48hrs of delivery. If the damage model is NOT reported within 48 hours, we are unable to offer any kind of refunds or return of goods. The courier receipt must be noted and all models must be retained in the original packaging for insurance purposes. We will require pictures of the damaged items. In the event of damage, an exchange of goods or repair will apply. The damaged items must be returned to LA FLOTTE LTEE (BOBATO).


Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a 40 Euros charge to cover any subsequent administrative expenses. This does not include custom model.


Personal Data
Privacy Policy LA FLOTTE LTEE do not disclose buyers' information to third parties other than our bank when order details are processed as part of the order fulfillment. The information you enter will be saved and analyzed by LA FLOTTE LTEE (BOBATO). We will use your information in order to send you news about our company. If you do not want receive information from our company; please let us know by writing to our address. You have the right to access, modify or eliminate any information about you. Notify us at the following address: LA FLOTTE LTEE (BOBATO) Address: 53 Sir J Pope Henessy A St., Curepipe, Mauritius, or by mail at: bobato@intnet.mu.


Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our bank] if legally required doing so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Links To This Website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Notification Of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis


These terms and conditions form part of the Agreement between the Client and us. You’re accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


Copyright
The reproduction or representation of all or part of any information contained on Site, is prohibited and is without preliminary licenses, counterfeit.